Damaged Returns:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. 

Kindly contact us as soon as possible. You will not have to pay anything extra or be charged. We will always get the correct parts and pieces to you to have a new, fully functioning product and pick up the damaged item.

The customer must report damage to products with a standard shipping and delivery process (USPS, UPS, FedEx) to the carrier within 7 days of delivery. 

Products shipped with a freight company should be inspected before the freight company leaves the premises of the delivery location. ANY AND ALL DAMAGES AND/OR SHORTAGES MUST BE NOTED on the Bill of Lading.

Note: All Damage claims must include photos and be sent to us via e-mail at info@fitnessnotch.com. You should notify us of the damage within 24-48 hours after receiving your order.

General Returns:

In order to be considered for a return, all products MUST be unused, in new condition. 

Please email us at info@fitnessnotch.com, to notify us of your intent. Please include the Order # and the reason for return.

Products being returned must be disassembled, and packaged in the original box including all manuals, warranty cards, and accessories. Please, do not send an item back if an RA# (return authorization number) has not been issued unless you are refusing the shipment.

Please follow the guided instructions to return your merchandise:

  • Obtain an RA# (Return Authorization Number) number by contacting our customer support within 48 hours after the delivery if you wish to return or exchange your UNASSEMBLED merchandise. Without the RMA number, a return or exchange will unfortunately not be accepted.
  • RA# Numbers are only valid if issued via e-mail. The merchandise must be returned to us before we can refund or exchange your purchase.
  • There will be a 25% restocking fee of the Product price for all eligible returns for any reason besides the item being visibly defective/damaged on arrival. If visibly damaged, we should be notified immediately with photos (damaged returns).
  • Repack the merchandise with all of its original contents and packaging. Enclose a copy of the invoice provided for your order. 
  • Returns must be packaged (Original box). Visibly write the RA# number on the new shipping box. Without the original manufacturer's packing, your return will unfortunately not be accepted.
  • Buyer has option for arranging and fulfilling return shipment. In this instance, the buyer still must receive an RA#. It will be very difficult to identify the return without an RA#.
  • The customer has 7 days from the issuance of the RMA to return the product.
  • Original and return shipping charges are non-refundable. This includes shipping charges originally included in the purchase price of the product. 
  • Returns are only valid for 30 days from the date of delivery.
  • Credit will be issued upon inspection of the returned product.
  • Incomplete product returns will receive a partial credit only at the discretion of FitnessNotch and the manufacturer.
  • Defected or Damaged items by customer use will not qualify for a return or exchange. If the damages occur during the warranty period, you will be covered by the warranty and get replacement parts and/or machines.
  • Assembled / Partially Assembled or used items are not returnable. 

Before requesting a return, kindly e-mail us at info@fitnessnotch.com.

Cancellations:

All cancellation requests must be made via an e-mail sent to info@fitnessnotch.com. 

Please include: Your order#, Item purchased and original e-mail made to place the order.

Canceling your order:

Please try to cancel your order within 24 hours after placing it. If your order has been processed, you will be charged 4% of the purchase price as an administrative fee.

Orders placed after 4 pm EST on business days will be processed the following morning after 9 am EST. Orders placed after 7 pm Friday will be processed the following Monday after 9 am EST. Cancellation requests made within these windows are simple and easy to execute as your order has not been processed yet.

Note: Orders are only processed when the item purchased is in stock and available to ship. If your order is out of stock, you will first be contacted and notified for complimentary options. If you agree to proceed with the complimentary upgrade, then your order will be processed and these policies will apply.

Canceling after the order has been processed:

If a period of 24 hours has gone by since you have ordered, then it is likely that we have processed and/or placed your order for shipment. It becomes very difficult to stop your shipment once an order has been placed and processed. However, if your order has not shipped, we will do everything in our power to connect with our warehouse to stop your order from leaving. A cancellation fee will still be applied in this instance.

Note: Once a shipping label has been created, shipping has been paid for and your order is on a truck heading to a nearby holding facility to be scanned in. In this instance, cancellation is no longer possible and a general return must be requested. This also applies even if you refuse the shipment. Return shipping and restocking fees will apply.

Pricing Errors

FitnessNotch is not obligated to honor any price on our website that is in error. We will contact you and let you know the correct price and charge your account as per your request or credit your account in full. FitnessNotch reserves the right to cancel without notice any free shipping offer at any time.

Refunds:

Please allow 7-10 business days to process your refund after receiving your return. The refund will be processed back to the original charge card used to make the purchase. 

Refunds will not be issued until the item in question is received, inspected, and verified to be returned in its original condition.